Code of Professional Conduct and Ethics
http://www.narca.org/about/Code_of_Ethics.htm
Preamble
Membership in the National Association of Retail Collection Attorneys is voluntary. By accepting membership, a law firm assumes an obligation of self-discipline above and beyond the requirements of laws and regulations.
The principles of the Code of Professional Conduct and Ethics of the National Association of Retail Collection Attorneys express the profession’s recognition of its responsibilities to the public, to clients, and to colleagues. They guide members in their professional responsibilities and express the basic tenets of ethical and professional conduct. The principles call for an unswerving commitment to honorable behavior, even at the sacrifice of personal advantage.
Article I - Principles
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Section 1. Responsibilities. In carrying out their responsibilities as professionals, members should exercise sensitive professional and moral judgments in all their activities. Members have a continuing responsibility to cooperate with each other to improve the practice of consumer collection, maintain the public’s confidence, and carry out the profession’s special responsibilities. The collective efforts of all members are required to maintain and enhance the traditions of the profession.
Section 2. The Public Interest. Members should accept the obligation to act in a way that will serve the public interest, honor the public trust, and demonstrate commitment to the profession. The public interest is defined as the collective well-being of the community of people and institutions the profession serves. Those who rely on consumer collection attorneys expect them to discharge their responsibilities with integrity, objectivity, due professional care, and a genuine interest in serving the public. They are expected to provide quality services, enter into fee arrangements, and offer a range of services - all in a manner that demonstrates a level of professionalism consistent with these Principles of the Code of Professional Conduct and Ethics. All who accept membership in the National Association of Retail Collection Attorneys commit themselves to honor the public trust. In return for the faith that the public reposes in them. ,members should seek continually to demonstrate their dedication to professional excellence.
Article II - Rules back to top
A member shall comply with the following standards in that he/she shall:
1 Maintain a high standard of business principles and avoid all conduct which would bring reproach upon the Association, its members or the consumer collection industry.
2 Abide by the Association’s Charter, Bylaws, this Code, and other policies adopted by the Executive Board.
3 Comply with all federal, state, county, and municipal laws relating to the practice of consumer collection law.
4 Never operate in any manner to imply affiliation with any branch of any governmental or law enforcement agency.
5 Insure that he/she and all personnel are thoroughly familiar with consumer collection law, the NARCA Charter, Bylaws, this Code and other policies of this Association; and that they are complied with.
6 Delegate tasks only to qualified personnel.
7 Never discriminate or interfere with on the basis of race, creed, color, s* or national origin:
a. The selection of creditors whom he/she represents;
b. The selection of staff, personnel or employees;
c. Business dealings with consumers and the general public;
d. Colleagues and competitors;
e. Prospective members of the Association;
f. Fellow members of the Association.
8 Maintain a sufficiently strong financial position to reasonably assure continued business operation.
9 Provide efficient, effective representation in the member’s area of practice.
10 Always protect the interest of the clients and give prompt diligent attention to all claims.
11 Follow instructions given by clients, give prompt explanation in the event of inability to do so, and always seek clarification of or additional instruction in a doubtful situation.
12 Never misrepresent qualifications, capacity, experience or abilities as to the practice of consumer collections.
13 Always compete in a fair and honorable manner, never publicly attacking the reputation of a competitor.
14 Never distort an evaluation of competitors or colleagues. Members should refrain from disclosing detrimental information except to correct, eliminate or avoid unethical or illegal practices.
15 Comply with the Association policies governing the forwarding and handling of forwarded accounts.
16 Confirm or acknowledge all claims promptly.
17 Reply to a client’s request with reasonable promptness.
18 Provide the client with reports to keep client informed of the activity findings on the account.
19 Secure and segregate all collected assets from those of the operation of the law firm.
20 Disburse all collected assets to the client on a timely and regular basis.
21 Never mislead any third person into the mistaken belief that the member represents the National Association of Retail Collection Attorneys.
Article III - Due Care back to top
Section 1. A member should observe the profession’s technical and ethical standards, strive to continually improve competence and the quality of services, and discharge professional responsibility to the best of the member’s ability.
Section 2. Due care requires a member to discharge professional responsibilities with competence and diligence. It imposes the obligation to perform professional services to the best of a member’s ability with concern for the best interest of those for whom the services are performed and consistent with the profession’s responsibility to the public.
Section 3. The maintenance of competence requires a commitment to learning and professional improvement that must continue throughout a member’s professional life. It is the member’s responsibility to undertake to achieve a level of competence that will assure the quality of the member’s services meets the high level of professionalism required by these principles. Each member is responsible for evaluating whether education, experience, and judgment are adequate for the responsibility to be assumed, and to adequately supervise all professional activities.
NARCA Code of Ethics in Collections
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- Do You Have a Right to Bring Claims and How Long Do You Have?
- ↳ Standing: An Important Question
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- FDCPA Litigation Strategies and Procedural Issues and Law
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- State Debt Collection Statutes, Cases and Laws
- ↳ Alabama: Debt Collection Act
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- Debt Collection Companies and Attorneys: AAAAAA
- ↳ Account Solutions Group
- ↳ Alegis/Sherman Acquisitions/Performance
- ↳ Allied Interstate f/k/a Coldata
- ↳ Allen, Lewis & Associates
- ↳ Alliance One
- ↳ Allstate Financial/Allstate Adjustment
- ↳ Aman Collection Service
- ↳ American Acceptance a/k/a National Acceptance
- ↳ American Coradius
- ↳ American Legal Recovery
- ↳ Ameriquest Recovery Services
- ↳ AMO Recoveries
- ↳ Ariel Financial Services
- ↳ Arrow Financial Services
- ↳ Asta Funding a/k/a Palisades Collections
- ↳ Asset Acceptance Corp.
- ↳ Atlantic Credit & Finance
- ↳ Attention, LLC
- ↳ Apex Financial A/K/A Hilco Receivables
- Debt Collection Companies and Attorneys: BBBBBB
- ↳ Barnes, Curtis a/k/a Calfin a/k/a Con-America
- ↳ Barnford, Thomas a/k/a Elder, Timothy a/k/a Con-America a/k/a CACV/CACH
- ↳ Baumann Law Firm
- ↳ Bay Area Credit Services
- ↳ Bennett & Deloney
- ↳ Boivin, Lawrence Law Firm
- ↳ Booska, Steven Law Offices
- ↳ Boyajian Law Offices
- ↳ Bronson & Migliaccio
- ↳ Buffaloe & Associates
- ↳ Burgess, Douglas Law Offices
- ↳ Burak, Donald Law offices
- ↳ Bureaus Inc.
- ↳ Burke, Edward T. & Associates
- ↳ BOSS: Business Office Systems and Solutions
- Debt Collection Companies and Attorneys: CCCCCC
- ↳ California Financial Credit Association
- ↳ Cambece, James
- ↳ Capital Corporation AKA Capital Collections
- ↳ Capital Management Services
- ↳ Capital One Bank and its Sister Entities [including Westmoreland Agency]
- ↳ Cavalry Portfolio Services
- ↳ Client Services, Inc.
- ↳ Cohen & Slamowitz a/k/a Gemini Recoveries
- ↳ Collect America a/k/a CACV a/k/a CACH
- ↳ CMKS Holdings, LLC a/k/a Stouwie & Mayo, PLLC
- ↳ Coldata Collection Agency
- ↳ Collect Corp.
- ↳ Collectech Systems
- ↳ Collins Law Office
- ↳ Colonial Credit Corp.
- ↳ Colorado Capital Investments
- ↳ Commonwealth Financial Systems
- ↳ Consumer Recovery Associates
- ↳ Continental Credit
- ↳ Collecto, Inc., d/b/a Collection Company of America
- ↳ Continental Fairways
- ↳ Convergys
- ↳ CPS Investigations
- ↳ Credit Collection Service
- ↳ Credit One, LLC
- ↳ Credit Store [The Credit Store]
- ↳ Credit Systems International
- ↳ Creditors Financial Group
- ↳ Creditors Interchange Receivable Management, LLC
- ↳ Capital Recovery Service [CRS]
- ↳ C. Water Recovery
- ↳ Credit Bureau of the South
- ↳ Credit Collections, Inc.
- ↳ Credigy Receivables
- ↳ Cadle Co., Inc.
- Debt Collection Companies and Attorneys: DDDDDD
- ↳ D.C. Credit Services a/k/a David Cohen
- ↳ De Lage Landen Financial Services
- ↳ Daniels & Norelli, P.C. a/k/a Con America
- ↳ DeFede, John A. Esq. [John Defede, Esq.]
- ↳ DeJana, Richard Esq. [Richard DeJana, Esq.
- ↳ Delta Group aka Joseph, Ortiz & Epstein, LLC
- ↳ Dendy, Michael D. Esq.
- ↳ DMG Consulting
- Debt Collection Companies and Attorneys: EEEEEE
- ↳ Ebbets Partners
- ↳ eCast Settlement
- ↳ Elder, Timothy L. / Barnford, Thomas K.
- ↳ Elite Recovery Services, Inc.
- ↳ Ellis Crosby and Associates
- ↳ Encore Receivable Management
- ↳ Endeavor Financial Partners, LLC
- ↳ ER Solutions
- ↳ Eskanos & Adler, PC
- ↳ Estate Recoveries
- ↳ Evans Law Offices
- ↳ ED Fund
- Debt Collection Companies and Attorneys: FFFFFF
- ↳ Financial Credit Services
- ↳ FBCS Federal Bond & Collection Service
- ↳ Federal Credit Corp.
- ↳ Federal Credit Recovery/FCR Offices
- ↳ First Revenue Assurance
- ↳ French, WC (Bill), Law Offices of
- ↳ First Nationwide Resource Group
- ↳ Federal Adjustment Bureau
- Debt Collection Companies and Attorneys: GGGGGG
- ↳ Go-More Financial, Inc.
- ↳ GC Services
- ↳ Gemini Recoveries, Inc.
- ↳ Giove Law Office, P.C.
- ↳ Global Acceptance Credit Company (GACC)
- ↳ Global Asset Investigation Services, LLC
- ↳ General Revenue Corp.
- ↳ Goggins & Lavintman, PA
- ↳ Gulf State Credit
- ↳ Great Seneca Financial Corp.
- ↳ Greenberg, Grant & Richards, Inc.
- Debt Collection Companies and Attorneys: HHHHHH
- ↳ Hanna, Frederick J. & Assoc.
- ↳ Harker, John W. [CACV]
- ↳ Harrison Ross Byck, Esq.
- ↳ Harry Cohn and Scott M. Miller
- ↳ Hosto and Buchan
- ↳ Household Recovery Services Corp.
- ↳ Hudson & Keyse, LLC
- ↳ Hull & Associates, P.C.
- Debt Collection Companies and Attorneys: IIIIII
- ↳ Integrity Resolution Group, LLC
- ↳ International Portfolio Management
- Debt Collection Companies and Attorneys: JJJJJJ
- ↳ Javitch, Block & Rathbone L.L.P.
- ↳ Joseph, Ortiz & Epstein, LLC a/k/a Delta Group
- Debt Collection Companies and Attorneys: KKKKKK
- ↳ Kay, Mitchell N., P.C. [Law Offices]
- ↳ Kravitz, Schnitzer, Sloane, Johnson & Eberhardy, CHTD
- Debt Collection Companies and Attorneys: LLLLLL
- ↳ Lenahan Law Offices
- ↳ Lang, Richert & Patch
- ↳ LDG Financial Services II, LLC
- ↳ Leasecomm Corporation
- ↳ Legal Recovery Services, Inc.
- ↳ LHR, Inc.
- ↳ Love, Beal & Nixon, PC
- ↳ Lowery, Scott P., P.C. a/k/a CACH, LLC
- ↳ LTD Financial Services, L.P.
- ↳ LVNV Funding, LLC
- Debt Collection Companies and Attorneys: MMMMMM
- ↳ Magnus Services, Inc.
- ↳ Mann-Bracken, LLC
- ↳ Marauder Corporation
- ↳ McKelvey Law Office
- ↳ Meadows Law Office - Sheree Meadows
- ↳ Mel S. Harris & Associates
- ↳ Merchant's Credit Guide Co.
- ↳ Messerli & Kramer
- ↳ Midland Credit Management, Inc.
- ↳ Mims, Jerry M., Lawyer
- ↳ Moore, Gerald E. & Associates
- ↳ MRS Associates, Inc.
- ↳ Myers & Porter, Attorneys
- Debt Collection Companies and Attorneys: NNNNNN
- ↳ NCO Financial
- ↳ National Action Financial Services, Inc.
- ↳ National Acceptance
- ↳ National Asset Management
- ↳ National Asset Services Co.
- ↳ National Attorney's Network
- ↳ National Credit Adjusters
- ↳ National Enterprise Systems
- ↳ National Financial Systems
- ↳ National Revenue Corporation
- ↳ Nationwide Capital Recovery
- ↳ Nationwide Credit, Inc.
- ↳ Neuheisel Law Firm, PC
- ↳ New Horizon Credit, Inc.
- ↳ New Vision Financial
- ↳ North Shore Agency
- ↳ North Star Capital Acquisitions, LLC
- ↳ Northeast Credit & Collections
- Debt Collection Companies and Attorneys: OOOOOO
- ↳ Omnia Credit Services
- ↳ O'Neill Management, Inc. Investigators
- ↳ Ozark Capital Corporation
- ↳ OSI/Outsourcing Solutions
- Debt Collection Companies and Attorneys: PPPPPP
- ↳ Performance Capital Management
- ↳ Pacific Coast Collections (Alliance One)
- ↳ Palisades Collections, LLC
- ↳ Penn Credit Corporation
- ↳ Phillips & Burns, LLC
- ↳ Phillips & Cohen Associates, Ltd.
- ↳ Pinnacle Asset & Capital Management Grp, LLC
- ↳ Plaza Associates
- ↳ Portfolio Exchange
- ↳ Portfolio Management of Amherst, LLC.
- ↳ Portfolio Recovery Associates, LLC
- ↳ Preferred Platinum Plan
- ↳ Prime Asset Recovery, Inc. / www.giovelawofficeexposed.com
- ↳ Pro Collect, Inc.
- Debt Collection Companies and Attorneys: QQQQQQ
- ↳ Quadrant Group LLC - The Recycle Shop
- Debt Collection Companies and Attorneys: RRRRRR
- ↳ Ranieri, Christopher, Law Office of
- ↳ RCS Centre Corp.
- ↳ Redline Recovery Services, LLC
- ↳ Regent & Associates, P.C.
- ↳ Resurgent Capital Services / Sherman Acquisitions
- ↳ Reynolds, Jacobson & Sloane, Attorneys
- ↳ Riddle [Jessie Riddle] & Associates
- ↳ Risk Management Alternatives (RMA)
- ↳ RJM Acquisitions, LLC
- ↳ Roach, Larry, Law Offices of
- ↳ Rosenthal & Colby, Inc.
- Debt Collection Companies and Attorneys: SSSSSS
- ↳ Sherman Acquisitions
- ↳ Sagres Company, (the)
- ↳ Scherr, Harold E. , Attorney / Con-America
- ↳ Schreiber and Associates, PC.
- ↳ Shekinah, Inc.
- ↳ Sherman Financial Group/Alegis (SDB)
- ↳ Specified Credit Association
- ↳ Stanley Weinberg & Associates
- ↳ Steinbrenner, Carl A.
- ↳ Stevens & James Debt Collectors
- ↳ Sky Recovery Services
- Debt Collection Companies and Attorneys: TTTTTT
- ↳ Tabula Rasa, Inc.
- ↳ Taylor, Jay A., PC [Jay A. Taylor, Esq.]
- ↳ Titan Recovery Group
- ↳ Transcontinental Adjustment Corp.
- ↳ Trauner Cohen & Thomas f/k/a Trauner King & Cohen
- ↳ Triadvantage Credit Services
- Debt Collection Companies and Attorneys: UUUUUU
- ↳ Unifund Group Corp. a/k/a Unifund CCR Partners, LLC
- ↳ United Creditors
- ↳ United Legal Corp.
- ↳ United Recovery System
- ↳ US Audit Control
- Debt Collection Companies and Attorneys: VVVVVV
- ↳ Van Ru Credit Corp.
- ↳ Varde
- ↳ Vasques, Luis, Attorney [Luis E. Vasques, Esq.]
- Debt Collection Companies and Attorneys: WWWWWW
- ↳ Wexler & Wexler, PA
- ↳ Wolpoff & Abramson, LLP
- ↳ Weltman, Weinberg & Reis
- ↳ Wendt Law Offices
- ↳ West Asset Management
- ↳ Westmoreland Agency [Capital One Bank]
- ↳ Winn and Sims, PC
- ↳ Wolf, Jack, PA [Jack Wolf, Esq.]
- ↳ Wolpoff & Abramson, LLP
- ↳ Wolter, Warren H, Attorney [Warren H. Wolter, Esq.]
- ↳ Worldwide Asset Purchasing, LLC
- ↳ Wright, Makel Ann, Esq. [Makel Ann Wright, Esq.]
- Debt Collection Companies and Attorneys: ZZZZZZ
- ↳ Zenith Acquisitions Corporation
- ↳ Zwicker & Associates, PC